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~isPartOf:"Journal of service theory and practice : JSTP"
~source:"econis"
~subject:"Customer satisfaction"
~type_genre:"Article in journal"
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Customer satisfaction
Beziehungsmarketing
2
Consumer behaviour
2
Dienstleistungsqualität
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Konsumentenverhalten
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Kundenzufriedenheit
2
Relationship marketing
2
Service quality
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Switching behaviour
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Wechselverhalten
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Attractiveness of alternatives
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Beschwerdemanagement
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Complaint management
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Customer loyalty
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Customer retention
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Customer service
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Generation Y
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Inertia
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Kundenbindung
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Kundenservice
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Mobile internet
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Recovery satisfaction
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Relationship quality
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Repurchase intentions
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Switching barriers
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Bang, Nguyen
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Chuah, Stephanie Hui-wen
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Li, Chia-Ying
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Marimuthu, Malliga
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Rauschnabel, Philipp A.
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Thurasamy Ramayah
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Journal of service theory and practice : JSTP
Journal of business research : JBR
4
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
The journal of business & industrial marketing
3
The service industries journal
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Asia Pacific journal of marketing and logistics
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European journal of marketing : EJM
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International journal of business information systems : IJBIS
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Inventi impact: retailing & consumer services
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Journal of organizational computing and electronic commerce
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of retailing
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Journal of retailing and consumer services
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Marketing intelligence & planning
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The journal of applied business research
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The journal of services marketing
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Auditing : a journal of practice & theory
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Bangladesh journal of political economy
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Business and Economic Research : BER
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Cogent business & management
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Corporate reputation review
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Decision
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Economic research
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Electronic markets : the international journal on networked business
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EuroMed journal of business
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European business review
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European journal of management and business economics : EJM&BE
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European management journal
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Global business review
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Human systems management : HSM
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Industrial marketing management : the international journal for industrial and high-tech firms
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Information systems management
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International journal of bank marketing
1
International journal of business excellence : IJBEX
1
International journal of business performance and supply chain modelling : IJBPSCM
1
International journal of electronic marketing and retailing : IJEMR
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International journal of hospitality management
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ECONIS (ZBW)
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Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
2
Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
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