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~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Customer satisfaction"
~subject:"Konsumentenverhalten"
~type_genre:"Article in journal"
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Customer satisfaction
Konsumentenverhalten
Beziehungsmarketing
2
Consumer behaviour
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Switching behaviour
2
Wechselverhalten
2
Attractiveness of alternatives
1
Beschwerdemanagement
1
Complaint management
1
Customer loyalty
1
Customer retention
1
Customer service
1
Generation Y
1
Inertia
1
Kundenbindung
1
Kundenservice
1
Mobile internet
1
Recovery satisfaction
1
Relationship quality
1
Repurchase intentions
1
Switching barriers
1
Switching cost
1
Switching inducements
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English
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Bang, Nguyen
1
Chuah, Stephanie Hui-wen
1
Li, Chia-Ying
1
Marimuthu, Malliga
1
Rauschnabel, Philipp A.
1
Thurasamy Ramayah
1
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Journal of service theory and practice : JSTP
Information economics and policy : IEP
8
Journal of business research : JBR
8
The service industries journal
7
Journal of retailing and consumer services
6
International journal of industrial organization
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Telecommunications policy : the international journal of digital economy, data sciences and new media
5
The journal of services marketing
5
European journal of marketing : EJM
4
Journal of marketing research : JMR
4
Inventi impact: retailing & consumer services
3
Journal of consumer behaviour : an international research review
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of industry, competition and trade
3
Journal of retailing
3
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
Marketing letters : a journal of research in marketing
3
Marketing science
3
Quantitative marketing and economics : QME
3
The energy journal
3
The journal of business & industrial marketing
3
Asia Pacific journal of marketing and logistics
2
Cogent business & management
2
Economics letters
2
European Sport management quarterly : ESMQ
2
Global business review
2
Information systems research : ISR
2
International journal of bank marketing
2
International journal of business excellence : IJBEX
2
International journal of business information systems : IJBIS
2
International journal of production economics
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of competition law & economics
2
Journal of economics
2
Journal of economics & management strategy : JEMS
2
Journal of electronic commerce research : JECR
2
Journal of global marketing
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of marketing management : MM
2
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Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
2
Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
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