//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Bolton, Ruth N."
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Beziehungsmarketing
1
Consumer behaviour
1
Context
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Distribution channel
1
E-commerce
1
Einzelhandel
1
Electronic Commerce
1
Encounters
1
Experience
1
Konsumentenverhalten
1
Kundenservice
1
Kundenzufriedenheit
1
Multichannel
1
Online retailing
1
Online-Handel
1
Relationship
1
Relationship marketing
1
Retail trade
1
Retailing
1
Satisfaction
1
Service
1
Strategy
1
Touchpoints
1
Vertriebsweg
1
Website
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Bolton, Ruth N.
Grégoire, Yany
2
Kumar, V.
2
Larivière, Bart
2
Sesé, F. Javier
2
Van Vaerenbergh, Yves
2
Voorhees, Clay M.
2
Allen, Alexis M.
1
Aurier, Philippe
1
Baker, Julie
1
Bansal, Harvir S.
1
Barlas, Achilleas
1
Bartl, Christopher
1
Bhagwat, Yashoda
1
Bilstein, Nicola
1
Borah, Sourav Bikash
1
Brady, Michael K.
1
Brocato, E. Deanne
1
Chahal, Hardeep
1
Chai, Kai-hin
1
Chan, Kimmy Wa
1
Chen, Martin
1
Chen, Rocky Peng
1
Chen, Wen-ying
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Dagger, Tracey S.
1
David, Meredith E.
1
Davis-Sramek, Beth
1
De Keyser, Arne
1
Dong, Beibei
1
Droge, Cornelia
1
Du, Jiangang
1
Enquist, Bo
1
Falk, Tomas
1
Fan, Xiucheng
1
Feng, Tianjun
1
Fisher, Robert J.
1
Foo, Maw Der
1
Ganguli, Shirshendu
1
more ...
less ...
Published in...
All
Journal of the Academy of Marketing Science
Managing service quality : MSQ ; an international journal
Handbook of research on customer engagement
1
Journal of retailing
1
MSI reports : working paper series
1
Marketing strategy collection
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
more ...
less ...
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->