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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Foo, Maw Der"
~subject:"Service quality"
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Foo, Maw Der
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Journal of the Academy of Marketing Science
Managing service quality : MSQ ; an international journal
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Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
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