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~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Emotion"
~subject:"United States"
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Customer service
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Journal of the Academy of Marketing Science
International journal of hospitality management
19
Journal of retailing and consumer services
15
The journal of services marketing
13
Psychology & marketing
9
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of service research : JSR
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Services marketing quarterly
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International journal of contemporary hospitality management
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Journal of business research : JBR
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Academy of Management journal : AMJ
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Journal of service theory and practice : JSTP
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Personnel psychology : a journal of applied research
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European journal of operational research : EJOR
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Journal of air transport management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of service research
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ILR review : the journal of work and policy
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Industrial marketing management : the international journal for industrial and high-tech firms
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International journal of production economics
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International journal of quality and service sciences
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International journal of retail & distribution management
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Journal of hospitality marketing & management
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Manufacturing & service operations management : M & SOM
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
2
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
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