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~isPartOf:"Journal of the Operational Research Society : OR"
~isPartOf:"Public management review"
~subject:"Beziehungsmarketing"
~subject:"United Kingdom"
~type:"article"
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Search: subject_exact:"Mystery shopping"
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Beziehungsmarketing
United Kingdom
Dienstleistungsqualität
54
Service quality
54
Public services
29
Öffentliche Dienstleistung
29
Gesundheitsversorgung
12
Health care
12
Betriebliche Wertschöpfung
8
Customer satisfaction
8
Gesundheitswesen
8
Health care system
8
Kundenzufriedenheit
8
Value creation
8
Customer integration
7
Dienstleistung
7
Kundenintegration
7
Services
7
Hospital
6
Krankenhaus
6
Großbritannien
5
Performance measurement
5
Performance-Messung
5
Public administration
5
Service-Dominant Logic
5
Service-dominant logic
5
value co-creation
5
Öffentliche Verwaltung
5
Contract
4
Dienstleistungsinnovation
4
Patienten
4
Patients
4
Relationship marketing
4
Service innovation
4
Vertrag
4
quality
4
Altenhilfe
3
Consumer behaviour
3
Customer service
3
Dienstleistungsmarketing
3
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9
Aufsatz in Zeitschrift
9
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English
9
Author
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Checkland, Kath
1
Chung, Kwanghun
1
Daunt, Kate L.
1
Günal, M. M.
1
Hardyman, Wendy
1
Howard, Susan J.
1
Jackson, Michael C.
1
Johnston, N.
1
Jung, Tobias
1
Kislov, Roman
1
Kitchener, Martin
1
Liao, Z.
1
Lips, A. Miriam B.
1
Min, Daiki
1
Newsome, I. M.
1
Onggo, S.
1
Organ, Joe
1
Pidd, Michael
1
Seddon, J.
1
Taylor, John A.
1
Wilson, Paul M.
1
Wong, W. K.
1
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Journal of the Operational Research Society : OR
Public management review
Journal of retailing and consumer services
180
International journal of hospitality management
117
Journal of business research : JBR
105
The journal of services marketing
98
The service industries journal
83
Journal of hospitality marketing & management
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Services marketing quarterly
53
Journal of service research : JSR
48
International journal of contemporary hospitality management
47
Journal of travel and tourism marketing
45
Service business
42
Journal of service management
37
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
30
Cogent business & management
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
27
The international journal of bank marketing : IJBM
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of service research
25
International journal of quality and service sciences
24
Asia Pacific journal of marketing and logistics
22
International journal of services and operations management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Journal of air transport management
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of productivity and quality management : IJPQM
19
International journal of electronic customer relationship management : IJECRM
18
International journal of quality & reliability management
18
International journal of services, economics and management
18
Psychology & marketing
18
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
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1
"Real-world" priority setting for service improvement in English primary care : a decentred approach
Kislov, Roman
;
Checkland, Kath
;
Wilson, Paul M.
; …
- In:
Public management review
25
(
2023
)
1
,
pp. 150-174
Persistent link: https://www.econbiz.de/10013548256
Saved in:
2
Value co-creation through patient engagement in health care : a micro-level approach and research agenda
Hardyman, Wendy
;
Daunt, Kate L.
;
Kitchener, Martin
- In:
Public management review
17
(
2015
)
1
,
pp. 90-107
Persistent link: https://www.econbiz.de/10010504073
Saved in:
3
Staffing a service system with appointment-based customer arrivals
Chung, Kwanghun
;
Min, Daiki
- In:
Journal of the Operational Research Society : OR
65
(
2014
)
10
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10010416652
Saved in:
4
Review essay: Citizens, co-producers, customers, clients, captives? : a critical review of consumerism and public services
Jung, Tobias
- In:
Public management review
12
(
2010
)
3
,
pp. 439-446
Persistent link: https://www.econbiz.de/10009516990
Saved in:
5
Managing citizen identity information in e-government service relationships in the UK : the emergence of a surveillance state or a service state?
Lips, A. Miriam B.
;
Taylor, John A.
;
Organ, Joe
- In:
Public management review
11
(
2009
)
6
,
pp. 833-856
Persistent link: https://www.econbiz.de/10009534619
Saved in:
6
Using system dynamics to model the impact of policing activity on performance
Newsome, I. M.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
2
,
pp. 164-170
Persistent link: https://www.econbiz.de/10003698771
Saved in:
7
Improving police control rooms using simulation
Günal, M. M.
;
Onggo, S.
;
Pidd, Michael
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
2
,
pp. 171-181
Persistent link: https://www.econbiz.de/10003698772
Saved in:
8
Evaluating systems thinking in housing
Jackson, Michael C.
;
Johnston, N.
;
Seddon, J.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
2
,
pp. 186-197
Persistent link: https://www.econbiz.de/10003698776
Saved in:
9
The determinants of customer interactions with internet-enabled e-banking services
Liao, Z.
;
Wong, W. K.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
9
,
pp. 1201-1210
Persistent link: https://www.econbiz.de/10003780158
Saved in:
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