//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of the Operational Research Society : OR"
~isPartOf:"Public management review"
~subject:"United Kingdom"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mystery shopping"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
United Kingdom
Dienstleistungsqualität
54
Service quality
54
Public services
29
Öffentliche Dienstleistung
29
Gesundheitsversorgung
12
Health care
12
Betriebliche Wertschöpfung
8
Customer satisfaction
8
Gesundheitswesen
8
Health care system
8
Kundenzufriedenheit
8
Value creation
8
Customer integration
7
Dienstleistung
7
Kundenintegration
7
Services
7
Hospital
6
Krankenhaus
6
Großbritannien
5
Performance measurement
5
Performance-Messung
5
Public administration
5
Service-Dominant Logic
5
Service-dominant logic
5
value co-creation
5
Öffentliche Verwaltung
5
Beziehungsmarketing
4
Contract
4
Dienstleistungsinnovation
4
Patienten
4
Patients
4
Relationship marketing
4
Service innovation
4
Vertrag
4
quality
4
Altenhilfe
3
Consumer behaviour
3
Customer service
3
Dienstleistungsmarketing
3
more ...
less ...
Online availability
All
Free
1
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Checkland, Kath
1
Günal, M. M.
1
Howard, Susan J.
1
Jackson, Michael C.
1
Johnston, N.
1
Kislov, Roman
1
Lips, A. Miriam B.
1
Newsome, I. M.
1
Onggo, S.
1
Organ, Joe
1
Pidd, Michael
1
Seddon, J.
1
Taylor, John A.
1
Wilson, Paul M.
1
more ...
less ...
Published in...
All
Journal of the Operational Research Society : OR
Public management review
The service industries journal
10
Journal of health organization and management
7
Health care management review : HCM review
6
Journal of marketing management : MM
6
The economic journal : the journal of the Royal Economic Society
6
Journal of health economics
5
Journal of public economics
5
Accounting and business research : a research quarterly publ. by the Inst. of Chartered Accountants in England and Wales
4
Health economics
4
International journal of public sector management : IJPSM
4
Journal of business research : JBR
4
Services marketing quarterly
4
Economics of education review
3
International journal of auditing : IJA
3
International public management journal
3
Journal of economic behavior & organization : JEBO
3
The European journal of health economics : HEPAC ; health economics in prevention and care
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Academy of Management journal : AMJ
2
Accountability and responsibility in health care : issues in addressing an emerging global challenge
2
Accounting horizons : a quarterly publication of the American Accounting Association
2
European management journal
2
European research studies
2
Financial accountability & management : in governments, public services and charities
2
Health affairs : at the intersection of health, health care, and policy
2
Health care management science
2
International journal of business and globalisation : IJBG
2
International journal of business innovation and research
2
International journal of contemporary hospitality management
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of business finance & accounting : JBFA
2
Journal of small business and enterprise development
2
Journal of travel and tourism marketing
2
Journal of urban economics
2
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
2
Public performance & management review
2
Strategic change : SC ; briefings in entrepreneurial finance
2
more ...
less ...
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
Relevance
Date (newest first)
Date (oldest first)
1
"Real-world" priority setting for service improvement in English primary care : a decentred approach
Kislov, Roman
;
Checkland, Kath
;
Wilson, Paul M.
; …
- In:
Public management review
25
(
2023
)
1
,
pp. 150-174
Persistent link: https://www.econbiz.de/10013548256
Saved in:
2
Managing citizen identity information in e-government service relationships in the UK : the emergence of a surveillance state or a service state?
Lips, A. Miriam B.
;
Taylor, John A.
;
Organ, Joe
- In:
Public management review
11
(
2009
)
6
,
pp. 833-856
Persistent link: https://www.econbiz.de/10009534619
Saved in:
3
Using system dynamics to model the impact of policing activity on performance
Newsome, I. M.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
2
,
pp. 164-170
Persistent link: https://www.econbiz.de/10003698771
Saved in:
4
Improving police control rooms using simulation
Günal, M. M.
;
Onggo, S.
;
Pidd, Michael
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
2
,
pp. 171-181
Persistent link: https://www.econbiz.de/10003698772
Saved in:
5
Evaluating systems thinking in housing
Jackson, Michael C.
;
Johnston, N.
;
Seddon, J.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
2
,
pp. 186-197
Persistent link: https://www.econbiz.de/10003698776
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->