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~isPartOf:"Journal of travel and tourism marketing"
~person:"Bauernfeind, Ulrike"
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An analysis of corporate e-mail communication as part of airlines' service recovery strategy
Dickinger, Astrid
;
Bauernfeind, Ulrike
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 156-168
Persistent link: https://www.econbiz.de/10003863493
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