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~isPartOf:"Journal of vocational behavior"
~isPartOf:"The service industries journal"
~subject:"Arbeitsleistung"
~type_genre:"Aufsatz in Zeitschrift"
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Arbeitsleistung
Call centre
12
Callcenter
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Arbeitspsychologie
5
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Job satisfaction
5
Organizational psychology
5
Dienstleistungsqualität
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Emotion
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Job performance
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Alternative work arrangements
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Australia
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Aufsatz in Zeitschrift
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Frenkel, Stephen
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Goodwin, Robyn E.
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Groth, Markus
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Little, Laura M.
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Nelson, Debra L.
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Quade, Matthew J.
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Ward, Andrew
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Journal of vocational behavior
The service industries journal
The international journal of human resource management
2
Academy of Management journal : AMJ
1
European journal of marketing : EJM
1
Human performance
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Human resource management
1
International journal of intelligent enterprise : IJIE
1
International journal of services and operations management
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Journal of economic behavior & organization : JEBO
1
Journal of management accounting research : JMAR
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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Personnel psychology : a journal of applied research
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ECONIS (ZBW)
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Relationships between emotional labor, job performance, and turnover
Goodwin, Robyn E.
;
Groth, Markus
;
Frenkel, Stephen
- In:
Journal of vocational behavior
79
(
2011
)
2
,
pp. 538-548
Persistent link: https://www.econbiz.de/10009304132
Saved in:
2
Stressful demands or helpful guidance? : the role of display rules in Indian call centers
Little, Laura M.
;
Nelson, Debra L.
;
Quade, Matthew J.
; …
- In:
Journal of vocational behavior
79
(
2011
)
3
,
pp. 724-733
Persistent link: https://www.econbiz.de/10009406757
Saved in:
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