Bruhn, Manfred - In: Kredit und Kapital 30 (1997) 4, pp. 605-629
Measuring and Ensuring the Quality of Services in the Credit Industry Approaches to Comprehensive Quality Management in … response to the discussion about the theoretical bases of a quality management concept for financial services providers, Part I … empirical study as well as selected results of the enquiry as an approach to comprehensive quality management. The subsequent …