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~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"The service industries journal"
~person:"Cavazotte, Flavia"
~subject:"customer satisfaction"
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customer satisfaction
Arbeitsgruppe
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Call centre
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Callcenter
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Customer satisfaction
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Deutschland
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Service-profit chain
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organizational performance
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satisfaction at work
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transformational leadership
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变革型领导
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Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
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