Kim, Sang-Hyun; Cohen, Morris A.; Netessine, Serguei; … - In: Management Science 56 (2010) 9, pp. 1551-1567
Firms that rely on functioning mission-critical equipment for their businesses cannot afford significant operational downtime due to system disruptions. To minimize the impact of disruptions, a proper incentive mechanism has to be in place so that the suppliers provide prompt restoration and...