Mukherjee, Amit Shankar; Lapré, Michael A.; … - In: Management Science 44 (1998) 11-Part-2, pp. 35-35
than others? We argue that TQM processes affect the way people create new knowledge, which in turn determines … knowledge, and changing factory personnel's attention. Contrary to the common practice of relying on operational learning, we … the codification of knowledge, which enhances its dissemination for both present and future use. …