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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~language:"eng"
~person:"Frei, Frances X."
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Customer service
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Dienstleistungsqualität
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Dienstleistungssektor
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Kundenservice
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Kundenzufriedenheit
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customer compatibility
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profitability
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satisfaction
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service operations
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Frei, Frances X.
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Management science : journal of the Institute for Operations Research and the Management Sciences
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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