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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~language:"eng"
~person:"Terwiesch, Christian"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Dienstleistungsqualität
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Terwiesch, Christian
Lu, Susan Feng
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of operations management
1
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
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Capacity rationing in primary care : provider availability shocks and channel diversion
Bavafa, Hessam
;
Canamucio, Anne
;
Marcus, Steven C.
; …
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2842-2859
Persistent link: https://www.econbiz.de/10013368315
Saved in:
2
The impact of e-visits on visit frequencies and patient health : evidence from primary care
Bavafa, Hessam
;
Hitt, Lorin M.
;
Terwiesch, Christian
- In:
Management science : journal of the Institute for …
64
(
2018
)
12
,
pp. 5461-5480
Persistent link: https://www.econbiz.de/10011964507
Saved in:
3
Waiting patiently : an empirical study of queue abandonment in an emergency department
Batt, Robert J.
;
Terwiesch, Christian
- In:
Management science : journal of the Institute for …
61
(
2015
)
1
,
pp. 39-59
Persistent link: https://www.econbiz.de/10010496085
Saved in:
4
Impact of workload on service time and patient safety : an econometric analysis of hospital operations
Kc, Diwas Singh
;
Terwiesch, Christian
- In:
Management science : journal of the Institute for …
55
(
2009
)
9
,
pp. 1486-1498
Persistent link: https://www.econbiz.de/10003894202
Saved in:
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