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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~person:"Batt, Robert J."
~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz in Zeitschrift"
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Waiting patiently : an empirical study of queue abandonment in an emergency department
Batt, Robert J.
;
Terwiesch, Christian
- In:
Management science : journal of the Institute for …
61
(
2015
)
1
,
pp. 39-59
Persistent link: https://www.econbiz.de/10010496085
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