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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~person:"Bellos, Ioannis"
~person:"Chen, Bo"
~subject:"Service quality"
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Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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