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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~person:"Yan, Dong"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Ratgeber"
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When acquisition spoils retention : direct selling vs. delegation under CRM
Yan, Dong
;
Yao, Yuliang
;
Cui, Tony Haitao
- In:
Management science : journal of the Institute for …
57
(
2011
)
7
,
pp. 1288-1299
Persistent link: https://www.econbiz.de/10009267616
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