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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Consumer behaviour"
~subject:"Contract"
~subject:"Dienstleistungsqualität"
~subject:"Supply chain"
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Search: subject:"Nachkaufmarketing"
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Consumer behaviour
Contract
Dienstleistungsqualität
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Customer service
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Beschwerdemanagement
3
Complaint management
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Contract theory
3
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Vertragstheorie
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2002-2005
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Estimation
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Kim, Sang Hyun
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Cohen, Morris A.
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Netessine, Serguei
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Bakshi, Nitin
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Bellos, Ioannis
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Buell, Ryan W.
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Campbell, Dennis W.
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Cho, Soo-Haeng
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Frei, Frances X.
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Guajardo, Jose A.
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Liu, Nan
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Nageswaran, Leela
1
Savva, Nicos
1
Scheller-Wolf, Alan
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Shan, Wang
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of retailing and consumer services
67
The journal of services marketing
62
International journal of hospitality management
60
Journal of business research : JBR
42
Journal of service management
22
International journal of contemporary hospitality management
20
Journal of service research : JSR
19
The service industries journal
19
Journal of service research
18
Journal of hospitality marketing & management
16
Psychology & marketing
16
Services marketing quarterly
16
Journal of service theory and practice
15
Journal of the Academy of Marketing Science
12
International journal of services and operations management
11
Journal of air transport management
11
Journal of service theory and practice : JSTP
11
Managing service quality : MSQ ; an international journal
11
Journal of retailing
10
Service business
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of quality and service sciences
9
The TQM journal : the international review of organizational improvement
9
Tourism management : research, policies, practice
9
European journal of marketing : EJM
8
Gabler Edition Wissenschaft
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of business and economics
8
International journal of production economics
8
Journal of travel and tourism marketing
8
SpringerLink / Bücher
8
Cogent business & management
7
European journal of marketing
7
International journal of consumer studies
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services, economics and management
7
Marketing letters : a journal of research in marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
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ECONIS (ZBW)
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1
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
4
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
5
Signaling new product reliability with after-sales service contracts
Bakshi, Nitin
;
Kim, Sang Hyun
;
Savva, Nicos
- In:
Management science : journal of the Institute for …
61
(
2015
)
8
,
pp. 1812-1829
Persistent link: https://www.econbiz.de/10011338818
Saved in:
6
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
7
Performance contracting in after-sales service supply chains
Kim, Sang Hyun
;
Cohen, Morris A.
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
53
(
2007
)
12
,
pp. 1843-1858
Persistent link: https://www.econbiz.de/10003600441
Saved in:
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