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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Gesundheitswesen"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Gesundheitswesen
Hospital
Dienstleistungsqualität
62
Service quality
62
Krankenhaus
18
Gesundheitsversorgung
16
Health care
16
Customer satisfaction
12
Kundenzufriedenheit
12
Health care system
10
healthcare
10
Consumer behaviour
9
Konsumentenverhalten
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Queueing theory
9
Warteschlangentheorie
9
service quality
9
Beziehungsmarketing
8
Relationship marketing
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Quality management
7
Qualitätsmanagement
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service operations
7
Product quality
6
Produktqualität
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Financial audit
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Patienten
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Patients
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Wirtschaftsprüfung
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Dienstleistungssektor
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Nursing profession
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Operations Research
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Operations research
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Pflegeberufe
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Service industry
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customer satisfaction
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empirical operations management
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Competition
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Customer service
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Dynamic programming
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Dynamische Optimierung
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Lu, Susan Feng
4
Chan, Carri W.
3
Terwiesch, Christian
3
Bavafa, Hessam
2
Escobar, Gabriel
2
Kim, Song-hee
2
Lu, Lauren Xiaoyuan
2
Tucker, Anita L.
2
Adida, Elodie
1
Armony, Mor
1
Bartel, Ann
1
Batt, Robert J.
1
Besbes, Omar
1
Bravo, Fernanda
1
Canamucio, Anne
1
Chan, Tian Heong
1
Chandrasekaran, Aravind
1
Deore, Aishwarrya
1
Ghose, Anindya
1
Green, Linda V.
1
Hitt, Lorin M.
1
Holzhacker, Martin
1
Hsu, John
1
Krishnan, Ranjani
1
Kuntz, Ludwig
1
Landrum, Mary Beth
1
Lekwijit, Suparerk
1
Liu, Nan
1
Lu, Lijian
1
Marcus, Steven C.
1
Mishra, Arul
1
Mishra, Himanshu
1
Moffatt-Bruce, Susan D.
1
Narula, Kritika
1
Newhouse, Joseph P.
1
Olivares, Marcelo
1
Rathee, Shelly
1
Rui, Huaxia
1
Saghafian, Soroush
1
Scholtes, Stefan
1
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Management science : journal of the Institute for Operations Research and the Management Sciences
Health care management review : HCM review
76
International journal of hospitality management
56
Journal of health organization and management
48
Journal of health economics
47
Working paper / National Bureau of Economic Research, Inc.
44
NBER working paper series
41
NBER Working Paper
38
Quality management journal : QMJ
36
The TQM journal : the international review of organizational improvement
33
Health marketing quarterly
32
Health economics
25
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
International journal of contemporary hospitality management
20
The service industries journal
20
International journal of pharmaceutical and healthcare marketing : IJPHM
19
International journal of productivity and quality management : IJPQM
18
Journal of hospitality marketing & management
18
The European journal of health economics : HEPAC ; health economics in prevention and care
18
CHE research paper
17
Total quality management & business excellence
17
Discussion paper / Centre for Economic Policy Research
16
International journal of quality and service sciences
16
Health care management science
15
Journal of service management
15
Ruhr economic papers
15
Journal of business research : JBR
14
International journal of health care finance and economics
13
Technological forecasting & social change : an international journal
13
International journal of quality & reliability management
12
Manufacturing & service operations management : M & SOM
12
Service business
12
The European journal of health economics
12
Discussion paper series / IZA
11
Health economics review
11
International journal of services and operations management
11
Production and operations management : an international journal of the Production and Operations Management Society
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Tourism management : research, policies, practice
11
European journal of operational research : EJOR
10
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1
Direct and spillover effects of quality disclosure regulation : evidence from California hospitals
Deore, Aishwarrya
;
Holzhacker, Martin
;
Krishnan, Ranjani
- In:
Management science : journal of the Institute for …
70
(
2024
)
4
,
pp. 2477-2496
Persistent link: https://www.econbiz.de/10014520102
Saved in:
2
The impact of vertical integration on physician behavior and healthcare delivery : evidence from gastroenterology practices
Saghafian, Soroush
;
Song, Lina
;
Newhouse, Joseph P.
; …
- In:
Management science : journal of the Institute for …
69
(
2023
)
12
,
pp. 7158-7179
Persistent link: https://www.econbiz.de/10014444084
Saved in:
3
Alphanumeric vs. numeric token systems and the healthcare experience : field evidence from healthcare delivery in india
Rathee, Shelly
;
Narula, Kritika
;
Mishra, Arul
;
Mishra, …
- In:
Management science : journal of the Institute for …
69
(
2023
)
2
,
pp. 1180-1221
Persistent link: https://www.econbiz.de/10014295475
Saved in:
4
Capacity rationing in primary care : provider availability shocks and channel diversion
Bavafa, Hessam
;
Canamucio, Anne
;
Marcus, Steven C.
; …
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2842-2859
Persistent link: https://www.econbiz.de/10013368315
Saved in:
5
Does nonprofit ownership matter for firm performance? : financial distress and ownership conversion of nursing homes
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Management science : journal of the Institute for …
68
(
2022
)
7
,
pp. 5127-5145
Persistent link: https://www.econbiz.de/10013369280
Saved in:
6
Does competition improve service quality? : the case of nursing homes where public and private payers coexist
Lu, Susan Feng
;
Serfes, Konstantinos
;
Wedig, Gerard J.
; …
- In:
Management science : journal of the Institute for …
67
(
2021
)
10
,
pp. 6493-6512
Persistent link: https://www.econbiz.de/10012666696
Saved in:
7
The interplay between online reviews and physician demand : an empirical investigation
Xu, Yuqian
;
Armony, Mor
;
Ghose, Anindya
- In:
Management science : journal of the Institute for …
67
(
2021
)
12
,
pp. 7344-7361
Persistent link: https://www.econbiz.de/10012815283
Saved in:
8
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
9
Should hospitals keep their patients longer? : the role of inpatient care in reducing postdischarge mortality
Bartel, Ann
;
Chan, Carri W.
;
Kim, Song-hee
- In:
Management science : journal of the Institute for …
66
(
2020
)
6
,
pp. 2326-2346
Persistent link: https://www.econbiz.de/10012254391
Saved in:
10
Separate and concentrate : accounting for patient complexity in general hospitals
Kuntz, Ludwig
;
Scholtes, Stefan
;
Sülz, Sandra
- In:
Management science : journal of the Institute for …
65
(
2019
)
6
,
pp. 2482-2501
Persistent link: https://www.econbiz.de/10012039810
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