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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Psychology & marketing"
~language:"eng"
~person:"Reynolds, Kristy E."
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Consumer motivation
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Customer satisfaction
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Reynolds, Kristy E.
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Managing service quality : MSQ ; an international journal
Psychology & marketing
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The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
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