//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Psychology & marketing"
~language:"eng"
~subject:"Beziehungsmarketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service workers"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Dienstleistungsberufe
8
Service workers
8
USA
5
United States
5
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Arbeitszufriedenheit
2
Consumer behaviour
2
Customer service
2
Job satisfaction
2
Konsumentenverhalten
2
Kundenservice
2
2003-2010
1
Arbeitsleistung
1
Arbeitsverhalten
1
Beschwerdemanagement
1
Bewertung
1
Burnout
1
Call centre
1
Callcenter
1
Complaint management
1
Consumer motivation
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Einzelhandel
1
Employee retention
1
Erwerbsverlauf
1
Evaluation
1
Job performance
1
Kaufmotiv
1
Leadership
1
Leistungsanreiz
1
Leistungsentgelt
1
Manipulation
1
Mitarbeiterbindung
1
Occupational attainment
1
Performance incentive
1
Performance pay
1
more ...
less ...
Online availability
All
Free
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
Author
All
Artis, Andrew
1
Brown, Tom
1
Harris, Eric G.
1
Jones, Michael A.
1
MacQuilken, Lisa
1
Mowen, John C.
1
Reynolds, Kristy E.
1
Ringer, Allison
1
Robertson, Nichola
1
Rotman, Jeffrey
1
Taylor, Valerie A.
1
more ...
less ...
Published in...
All
Managing service quality : MSQ ; an international journal
Psychology & marketing
The journal of services marketing
7
European journal of marketing : EJM
2
Journal of service management
2
Journal of strategic marketing
2
Service business
2
Australasian marketing journal
1
Human resource management review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of hospitality management
1
International journal of services and operations management
1
Journal for global business advancement : JGBA
1
Journal of business research : JBR
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of customer behaviour
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Marketing theory
1
New technology, work and employment
1
Organization : the critical journal of organization, theory and society
1
Personnel psychology : a journal of applied research
1
Policy brief / Eurofound
1
SpringerLink / Bücher
1
Work, employment & society : a journal of the British Sociological Association
1
Working conditions / Eurofound
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Exploring the role of productivity propensity in frontline employee performance : its relationship with customer orientation and important outcomes
Harris, Eric G.
;
Brown, Tom
;
Mowen, John C.
;
Artis, Andrew
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 171-183
Persistent link: https://www.econbiz.de/10010341746
Saved in:
3
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->