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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Psychology & marketing"
~language:"eng"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Dienstleistungsberufe
8
Service workers
8
USA
5
United States
5
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
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Arbeitszufriedenheit
2
Consumer behaviour
2
Customer service
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Job satisfaction
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Konsumentenverhalten
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Kundenservice
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2003-2010
1
Arbeitsleistung
1
Arbeitsverhalten
1
Beschwerdemanagement
1
Bewertung
1
Burnout
1
Call centre
1
Callcenter
1
Complaint management
1
Consumer motivation
1
Dienstleistungssektor
1
Einzelhandel
1
Employee retention
1
Erwerbsverlauf
1
Evaluation
1
Job performance
1
Kaufmotiv
1
Leadership
1
Leistungsanreiz
1
Leistungsentgelt
1
Manipulation
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Mitarbeiterbindung
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MacQuilken, Lisa
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Ringer, Allison
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Robertson, Nichola
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Rotman, Jeffrey
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Managing service quality : MSQ ; an international journal
Psychology & marketing
The journal of services marketing
7
Journal of retailing and consumer services
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Academy of Management journal : AMJ
1
Australasian marketing journal
1
Global business and organizational excellence : a review of research & best practices
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Harvard business review : HBR
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International journal of contemporary hospitality management
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International journal of hospitality management
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Journal for global business advancement : JGBA
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Journal of business research : JBR
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Journal of management & organization : journal of Australian and New Zealand Academy of Management
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Journal of personnel psychology
1
Journal of retailing
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Journal of service research
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Journal of service research : JSR
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Journal of service theory and practice : JSTP
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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LISS 2012 ; Vol. 1
1
Marketing intelligence & planning
1
Marketing theory
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Service business
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Services marketing quarterly
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The international journal of human resource management
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The journal of law, economics, & organization
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The service industries journal
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Work, employment & society : a journal of the British Sociological Association
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The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
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