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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Psychology & marketing"
~language:"eng"
~subject:"Job satisfaction"
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Job satisfaction
Dienstleistungsberufe
8
Service workers
8
USA
5
United States
5
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Arbeitszufriedenheit
2
Consumer behaviour
2
Customer service
2
Konsumentenverhalten
2
Kundenservice
2
2003-2010
1
Arbeitsleistung
1
Arbeitsverhalten
1
Beschwerdemanagement
1
Bewertung
1
Burnout
1
Call centre
1
Callcenter
1
Complaint management
1
Consumer motivation
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Einzelhandel
1
Employee retention
1
Erwerbsverlauf
1
Evaluation
1
Job performance
1
Kaufmotiv
1
Leadership
1
Leistungsanreiz
1
Leistungsentgelt
1
Manipulation
1
Mitarbeiterbindung
1
Occupational attainment
1
Performance incentive
1
Performance pay
1
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Carmody, Patrick C.
1
Foster, Nancy
1
Gibson, Lucy W.
1
Kim, Ji Young
1
Lounsbury, John W.
1
MacQuilken, Lisa
1
Ringer, Allison
1
Robertson, Nichola
1
Rotman, Jeffrey
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Managing service quality : MSQ ; an international journal
Psychology & marketing
The journal of services marketing
4
European journal of marketing : EJM
2
International journal of hospitality management
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Journal of strategic marketing
2
Applied economics
1
Australian journal of management
1
Chinese management studies : CMS
1
Journal of business research : JBR
1
Journal of international business and economics : JIBE
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
Journal of managerial issues : JMI
1
Journal of personnel psychology
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management decision : MD
1
Marketing intelligence & planning
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
The international journal of human resource management
1
Work, employment & society : a journal of the British Sociological Association
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ECONIS (ZBW)
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The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Key personality traits and career statisfaction of customer service workers
Lounsbury, John W.
;
Foster, Nancy
;
Carmody, Patrick C.
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 517-536
Persistent link: https://www.econbiz.de/10009681554
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