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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Psychology & marketing"
~language:"eng"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Dienstleistungsberufe
8
Service workers
8
USA
5
United States
5
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
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Arbeitszufriedenheit
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Consumer behaviour
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Customer service
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Job satisfaction
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Kundenservice
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2003-2010
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Arbeitsleistung
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Arbeitsverhalten
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Beschwerdemanagement
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Bewertung
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Burnout
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Call centre
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Callcenter
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Complaint management
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Consumer motivation
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Dienstleistungsqualität
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Dienstleistungssektor
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Einzelhandel
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Employee retention
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Erwerbsverlauf
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Evaluation
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Job performance
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Kaufmotiv
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Leadership
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Leistungsanreiz
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Leistungsentgelt
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Dean, Dwane H.
1
MacQuilken, Lisa
1
Ringer, Allison
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Robertson, Nichola
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Rotman, Jeffrey
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Managing service quality : MSQ ; an international journal
Psychology & marketing
The journal of services marketing
4
Journal of service management
2
Asia Pacific journal of marketing and logistics
1
Discussion paper / Institut de Recherches Économiques et Sociales de l'Université Catholique de Louvain
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IZA Discussion Paper
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International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
1
International journal of quality and service sciences
1
Journal of business research : JBR
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of labor economics
1
Journal of personnel psychology
1
Journal of strategic marketing
1
Marketing theory
1
Personnel psychology : a journal of applied research
1
The service industries journal
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Work, employment & society : a journal of the British Sociological Association
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The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Consumer perceptions of visible tattoos on service personnel
Dean, Dwane H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 294-308
Persistent link: https://www.econbiz.de/10003980806
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