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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Slåtten, Terje"
~subject:"Complaint management"
~subject:"Customer satisfaction"
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Managing service quality : MSQ ; an international journal
Tourism management : research, policies, practice
International journal of quality and service sciences
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ECONIS (ZBW)
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Atmospheric experiences that emotionally touch customers : a case study from a winter park
Slåtten, Terje
;
Mehmetoglu, Mehmet
;
Svensson, Göran
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 721-746
Persistent link: https://www.econbiz.de/10009525044
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2
The effect of managerial practice on employee-perceived service quality : the role of emotional satisfaction
Slåtten, Terje
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
4
,
pp. 431-455
Persistent link: https://www.econbiz.de/10009525075
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