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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"ZEW discussion papers"
~person:"Kowalkowski, Christian"
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Kowalkowski, Christian
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Managing service quality : MSQ ; an international journal
ZEW discussion papers
Industrial marketing management : the international journal for industrial and high-tech firms
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The journal of business & industrial marketing
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Journal of business research : JBR
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International journal of knowledge management studies : IJKMS
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A lean approach for service productivity improvements : synergy or oxymoron?
Carlborg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 291-304
Persistent link: https://www.econbiz.de/10009769857
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