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~isPartOf:"Managing service quality : MSQ ; an international journal"
~language:"eng"
~subject:"Consumer behaviour"
~subject:"Soziales Verhalten"
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Consumer behaviour
Soziales Verhalten
Dienstleistungsberufe
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Service workers
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USA
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United States
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2003-2010
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Arbeitsverhalten
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Arbeitszufriedenheit
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Burnout
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Call centre
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Callcenter
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Employee retention
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Dean, Dwane H.
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Söderlund, Magnus
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Managing service quality : MSQ ; an international journal
The journal of services marketing
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Journal of service management
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Asia Pacific journal of marketing and logistics
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Discussion paper / Institut de Recherches Économiques et Sociales de l'Université Catholique de Louvain
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IZA Discussion Paper
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International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
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International journal of quality and service sciences
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Journal of business research : JBR
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of labor economics
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Journal of management & organization : journal of Australian and New Zealand Academy of Management
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Journal of personnel psychology
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Journal of strategic marketing
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Marketing theory
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Personnel psychology : a journal of applied research
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The service industries journal
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Work, employment & society : a journal of the British Sociological Association
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ECONIS (ZBW)
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Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
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2
Consumer perceptions of visible tattoos on service personnel
Dean, Dwane H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 294-308
Persistent link: https://www.econbiz.de/10003980806
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