//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Chih, Wen-hai"
~person:"Dholakia, Ruby R."
~person:"Hensley, Rhonda L."
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Kundenzufriedenheit
3
Beziehungsmarketing
2
Consumer behaviour
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Relationship marketing
2
Service quality
2
Beschwerdemanagement
1
Complaint management
1
Customer service
1
Ethiopia
1
Gastronomie
1
Kundenservice
1
Measurement
1
Messung
1
Purchase behavior
1
Purchase intentions
1
Quality management
1
Qualitätsmanagement
1
Relationship quality
1
Restaurant industry
1
Service recovery satisfaction
1
Switching behaviour
1
Switching costs
1
Website
1
Wechselverhalten
1
Äthiopien
1
more ...
less ...
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Chih, Wen-hai
Dholakia, Ruby R.
Hensley, Rhonda L.
Beise-Zee, Rian
2
Finsterwalder, Jörg
2
Larivière, Bart
2
Slåtten, Terje
2
Van Vaerenbergh, Yves
2
Wu, Li wei
2
Al-Hawari, Mohd Ahmad
1
Barber, Nelson
1
Barlas, Achilleas
1
Carlborg, Per
1
Caro, Laura Martínez
1
Chai, Kai-hin
1
Chang, Li-kuan
1
Chaniotakis, Ioannis E.
1
Chen, Houn-gee
1
Chen, Martin
1
Chen, Wen-ying
1
Chen, Ying-hueih
1
Cheng, Yu-chi
1
Choi, Beom Joon
1
Cunha, Miguel Pina e
1
De Keyser, Arne
1
Fairhurst, Ann E.
1
Fan, Qingji
1
Francis, Julie E.
1
García, Jose Antonio Martínez
1
Gaur, Sanjaya Singh
1
Georgiadis, Christos K.
1
Grant, David B.
1
Ha, Hong Youl
1
Hill, Sally Rao
1
Howell, Ryan
1
Hsieh, Jung-kuei
1
Hsieh, Yi-ching
1
Hsu, Li-chun
1
Hu, Tzu-li
1
Johnston, Robert
1
more ...
less ...
Published in...
All
Managing service quality : MSQ ; an international journal
International journal of retail & distribution management
2
The service industries journal
2
Inventi impact: retailing & consumer services
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
2
Updating service operations
Sulek, Joanne S.
;
Hensley, Rhonda L.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 475-489
Persistent link: https://www.econbiz.de/10008662225
Saved in:
3
A multi-attribute model of web site interactivity and customer satisfaction : an application of the Kano model
Zhao, Miao
;
Dholakia, Ruby R.
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
3
,
pp. 286-307
Persistent link: https://www.econbiz.de/10009525094
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->