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~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Chih, Wen-hai"
~person:"Dholakia, Ruby R."
~subject:"Customer satisfaction"
~type_genre:"Article in journal"
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Chih, Wen-hai
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Managing service quality : MSQ ; an international journal
International journal of retail & distribution management
2
The service industries journal
2
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All
ECONIS (ZBW)
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Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
2
A multi-attribute model of web site interactivity and customer satisfaction : an application of the Kano model
Zhao, Miao
;
Dholakia, Ruby R.
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
3
,
pp. 286-307
Persistent link: https://www.econbiz.de/10009525094
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