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~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Dienstleistungssektor"
~subject:"Leistungsbündel"
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Dienstleistungssektor
Leistungsbündel
Customer service
17
Kundenservice
17
Beziehungsmarketing
9
Relationship marketing
9
Customer satisfaction
8
Dienstleistungsqualität
8
Kundenzufriedenheit
8
Service quality
8
Consumer behaviour
7
Konsumentenverhalten
7
Beschwerdemanagement
5
Complaint management
5
Australia
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Australien
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Service recovery
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Arbeitszufriedenheit
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Ethiopia
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Job satisfaction
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KMU
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SME
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Schweden
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Service failure
2
Service industry
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Sweden
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Äthiopien
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Arbeitskräfte
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Arbeitsmigranten
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Arbeitsverhalten
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Bargeldloser Zahlungsverkehr
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Betrayal
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Bildungseinrichtung
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Call centre
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Callcenter
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Canada
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Capital goods industry
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Cash free society
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China
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Consumer goods
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Contingency theory
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Burford, Marion
1
Cheng, Yu-chi
1
Mathies, Christine
1
Tsai, Chia-ching
1
Yang, Yung-kai
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Managing service quality : MSQ ; an international journal
The journal of services marketing
21
Journal of business research : JBR
12
Journal of retailing and consumer services
12
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
Journal of service management
9
Journal of service research
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
The service industries journal
8
International journal of hospitality management
7
Journal of service research : JSR
6
Journal of the Academy of Marketing Science
5
SpringerLink / Bücher
5
International journal of contemporary hospitality management
4
International journal of production research
4
European journal of operational research : EJOR
3
Journal of service theory and practice
3
Kundenbeziehungen im Dienstleistungsbereich
3
Psychology & marketing
3
Australasian marketing journal
2
Business process management journal
2
California management review
2
Cogent business & management
2
European journal of marketing
2
European journal of marketing : EJM
2
Europäische Hochschulschriften / 5
2
Gabler Edition Wissenschaft
2
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of production economics
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of service theory and practice : JSTP
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Operations management : a strategic approach
2
Operations research
2
Ross School of Business working paper series
2
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ECONIS (ZBW)
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Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
2
Customer service understanding : gender differences of frontline employees
Mathies, Christine
;
Burford, Marion
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 636-648
Persistent link: https://www.econbiz.de/10009407381
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