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~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Konsumentenverhalten"
~subject:"Kundenservice"
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Konsumentenverhalten
Kundenservice
Customer service
17
Beziehungsmarketing
9
Relationship marketing
9
Customer satisfaction
8
Dienstleistungsqualität
8
Kundenzufriedenheit
8
Service quality
8
Consumer behaviour
7
Beschwerdemanagement
5
Complaint management
5
Australia
3
Australien
3
Service recovery
3
Arbeitszufriedenheit
2
Dienstleistungssektor
2
Ethiopia
2
Job satisfaction
2
KMU
2
SME
2
Schweden
2
Service failure
2
Service industry
2
Sweden
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Äthiopien
2
Arbeitskräfte
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Arbeitsmigranten
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Arbeitsverhalten
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Bargeldloser Zahlungsverkehr
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Betrayal
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Bildungseinrichtung
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Call centre
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Callcenter
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Canada
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Capital goods industry
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Cash free society
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China
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Consumer goods
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Contingency theory
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Article
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17
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17
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English
17
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Larivière, Bart
2
Van Vaerenbergh, Yves
2
Anaza, Nwamaka A.
1
Benoit, Sabine
1
Burford, Marion
1
Chen, Martin
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Cunha, Miguel Pina e
1
De Keyser, Arne
1
Edvardsson, Bo
1
Garzaniti, Ivana
1
Gebauer, Heiko
1
Hill, Sally Rao
1
Holmqvist, Jonas
1
Hsu, Li-chun
1
Kamoche, Ken
1
Ku, Hsuan-hsuan
1
Kuo, Chien-chih
1
Li, Zhao
1
Lukea-Bhiwajee, Soolakshna D.
1
Lundberg, Heléne
1
Mathies, Christine
1
Naidoo, Perunjodi
1
Paiola, Marco
1
Pearce, Glenn
1
Ramseook-Munhurrun, Prabha
1
Rego, Arménio
1
Rutherford, Brian N.
1
Sjödin, Ulrika
1
Stanton, John
1
Su, Qin
1
Söderlund, Magnus
1
Tombs, Alastair
1
Tsai, Chia-ching
1
Vermeir, Iris
1
Wang, Kai-yu
1
Wittkowski, Kristina
1
Yang, Yung-kai
1
Yi, Xu
1
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Managing service quality : MSQ ; an international journal
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of retailing
18
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
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ECONIS (ZBW)
17
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1
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
2
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
3
Transaction convenience in the payment stage : rhe retailers' perspective
Lundberg, Heléne
;
Öhman, Peter
;
Sjödin, Ulrika
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 434-454
Persistent link: https://www.econbiz.de/10010422328
Saved in:
4
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
5
Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Saved in:
6
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
7
Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service
Ku, Hsuan-hsuan
;
Kuo, Chien-chih
;
Chen, Martin
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 437-452
Persistent link: https://www.econbiz.de/10009792529
Saved in:
8
Developing our understanding of patronizing frontline employees
Anaza, Nwamaka A.
;
Rutherford, Brian N.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
4
,
pp. 340-358
Persistent link: https://www.econbiz.de/10009581806
Saved in:
9
Consumer language preferences in service encounters : a cross-cultural perspective
Holmqvist, Jonas
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
2
,
pp. 178-191
Persistent link: https://www.econbiz.de/10008988081
Saved in:
10
Building friendships and relationships : the role of conversation in hairdressing service encounters
Garzaniti, Ivana
;
Pearce, Glenn
;
Stanton, John
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 667-687
Persistent link: https://www.econbiz.de/10009407377
Saved in:
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