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~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Service quality"
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Service quality
Perception
4
Wahrnehmung
4
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Arbeitszufriedenheit
2
Consumer behaviour
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Job satisfaction
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Arbeitskräfte
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Beschwerdemanagement
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Callcenter
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Digitale Dienste
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Gerechtigkeit
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Norway
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Norwegen
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Qualitätsmanagement
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Edvardsson, Bo
1
Georgiadis, Christos K.
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Lukea-Bhiwajee, Soolakshna D.
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Naidoo, Perunjodi
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Ramseook-Munhurrun, Prabha
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Slåtten, Terje
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Stiakakis, Emmanouil
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Managing service quality : MSQ ; an international journal
International journal of hospitality management
12
Journal of retailing and consumer services
9
Services marketing quarterly
7
Journal of travel and tourism marketing
5
Journal of hospitality marketing & management
4
International journal of contemporary hospitality management
3
International journal of services and operations management
3
Journal of Contemporary Issues in Business and Government
3
Journal of business research : JBR
3
Journal of management research
3
Marketing intelligence & planning
3
Quality management journal : QMJ
3
Total quality management & business excellence
3
Tourism management : research, policies, practice
3
Amfiteatru economic : an economic and business research periodical
2
Annals of Faculty of Economics
2
Europäische Hochschulschriften / 5
2
Health marketing quarterly
2
Interaktionen im Dienstleistungsbereich
2
International journal of business information systems : IJBIS
2
International journal of economic research
2
International journal of sports marketing & sponsorship
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of marketing research : JMR
2
Journal of service management
2
Journal of service research : JSR
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Nepalese journal of economics : a publication of Uniglobe College
2
Research journal of business management
2
Technological forecasting & social change : an international journal
2
The TQM journal : the international review of organizational improvement
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Acta Universitatis Danubius / Oeconomica
1
Annals of tourism research : ATR ; a social sciences journal
1
Bangladesh journal of political economy
1
Basler Schriften zum Marketing
1
Behavioral research in accounting
1
Betriebswirtschaftliche Forschung und Praxis : BFuP
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A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander
;
Svensson, Göran
;
Slåtten, Terje
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
Saved in:
2
Employee perceptions of service quality in a call centre
Ramseook-Munhurrun, Prabha
;
Naidoo, Perunjodi
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
5
,
pp. 541-557
Persistent link: https://www.econbiz.de/10009525069
Saved in:
3
E-service quality : comparing the perceptions of providers and customers
Stiakakis, Emmanouil
;
Georgiadis, Christos K.
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
4
,
pp. 410-430
Persistent link: https://www.econbiz.de/10009525076
Saved in:
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