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~isPartOf:"Managing service quality : MSQ ; an international journal"
~type_genre:"Advisory report"
~type_genre:"Article in journal"
~type_genre:"Collection of articles written by one author"
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Search: subject_exact:"Privatkundengeschäft"
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Personal banking
4
Privatkundengeschäft
4
Consumer behaviour
3
Konsumentenverhalten
3
Beziehungsmarketing
2
Relationship marketing
2
Arbeitskräfte
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Banks
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Burnout
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Call centre
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Confidence
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Al-Hawari, Mohd Ahmad
1
Ashill, Nicholas J.
1
Kantsperger, Roland
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Kunz, Werner H.
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Rod, Michel
1
Strandberg, Christer
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Wahlberg, Olof
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Öhman, Peter
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Managing service quality : MSQ ; an international journal
Die Bank
80
The international journal of bank marketing : IJBM
48
Journal of financial services marketing : JFSM
30
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
18
Journal of retailing and consumer services
16
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
13
Journal of banking & finance
13
The service industries journal
9
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
9
International journal of bank marketing
8
The journal of services marketing
7
Journal of payments strategy & systems
6
Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations
6
The international journal of human resource management
6
The journal of credit risk : published quarterly by Incisive Media
6
Banks and bank systems : international research journal
5
International journal of financial services management : IJFSM
5
Journal of Asian finance, economics and business : JAFEB
5
Journal of financial regulation and compliance : an international journal
5
Statistiken / Oesterreichische Nationalbank : Daten & Analysen
5
Thunderbird international business review
5
Banking and information technology : BIT ; a strategic report for top management
4
Global business review
4
International journal of services and operations management
4
Journal of digital banking
4
Journal of financial services marketing
4
Journal of financial services research : JFSR
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of strategic marketing
4
Long range planning : LRP ; international journal of strategic management
4
Marketing intelligence & planning
4
Services marketing quarterly
4
The review of financial studies
4
African journal of economic and management studies : AJEMS
3
Applied economics
3
Applied financial economics
3
Bank i kredyt / Polnische Ausgabe
3
Cogent business & management
3
Credit and capital markets : Kredit und Kapital
3
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ECONIS (ZBW)
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1
Emotional stability and switching barriers in the retail banking context
Al-Hawari, Mohd Ahmad
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 469-486
Persistent link: https://www.econbiz.de/10010422312
Saved in:
2
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
Saved in:
3
Challenges in serving the mass affluent segment : bank customer perceptions of service quality
Strandberg, Christer
;
Wahlberg, Olof
;
Öhman, Peter
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
4
,
pp. 359-385
Persistent link: https://www.econbiz.de/10009581791
Saved in:
4
Consumer trust in service companies : a multiple mediating analysis
Kantsperger, Roland
;
Kunz, Werner H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10003940602
Saved in:
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