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~type_genre:"Article in journal"
~type_genre:"Mehrbändiges Werk"
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Search: subject:"Dienstleistungssektor"
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Dienstleistungssektor
20
Service industry
20
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
Beziehungsmarketing
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Kafetzopoulos, Dimitrios P.
2
Psomas, Evangelos L.
2
Aas, Tor Helge
1
Bae, Dae Jung
1
Barlatier, Pierre-Jean
1
Bateson, John E. G.
1
Beck, Jeffrey A.
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Burford, Marion
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Kongkiti Phusavat
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Managing service quality : MSQ ; an international journal
The service industries journal
268
Journal of business research : JBR
95
The journal of services marketing
85
International journal of production economics
59
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
31
International journal of hospitality management
30
The journal of business & industrial marketing
30
Journal of service research
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of production research
23
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
Papeles de economía española
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
21
Growth and change : a journal of urban and regional policy
20
Información comercial española : ICE : revista de economía
20
International journal of productivity and quality management : IJPQM
20
International journal of quality & reliability management
20
The world economy : the leading journal on international economic relations
20
European review of service economics and management
19
International journal of quality and service sciences
19
International journal of services and operations management : IJSOM
19
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ECONIS (ZBW)
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1
Creativity for service innovation : a practice-based perspective
Giannopoulou, Eleni
;
Gryskewicz, Lidia
;
Barlatier, …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 23-44
Persistent link: https://www.econbiz.de/10010252068
Saved in:
2
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
3
The mediating role of alliance marketing program creativity on the relationship between alliance orientation and market performace in the services industry
Kang, Seongho
;
Hur, Won-moo
;
Kim, Minsung
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 522-540
Persistent link: https://www.econbiz.de/10010422291
Saved in:
4
Psychometric sifting to effeciently select the right service employees
Bateson, John E. G.
;
Wirtz, Jochen
;
Burke, Eugene
; …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 418-433
Persistent link: https://www.econbiz.de/10010422332
Saved in:
5
A visual interactive method for service prototyping
Bae, Dae Jung
;
Leem, Choon Seong
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 339-362
Persistent link: https://www.econbiz.de/10010389690
Saved in:
6
A lean approach for service productivity improvements : synergy or oxymoron?
Carlborg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 291-304
Persistent link: https://www.econbiz.de/10009769857
Saved in:
7
The impact of ISO 9001 effectiveness on the performance of service companies
Psomas, Evangelos L.
;
Pantouvakis, Angelos
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 149-164
Persistent link: https://www.econbiz.de/10009728562
Saved in:
8
The usefulness of componentization for specialized public service providers
Aas, Tor Helge
;
Pedersen, Per Egil
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 513-532
Persistent link: https://www.econbiz.de/10010202242
Saved in:
9
Bridging the gap between brand strategy and customer experience
Clatworthy, Simon
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
2
,
pp. 108-127
Persistent link: https://www.econbiz.de/10009534144
Saved in:
10
A structural equation model of TQM, market orientation and service quality : evidence from a developing nation
Lam, Siew-yong
;
Lee, Voon-Hsien
;
Ooi, Keng-boon
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
3
,
pp. 281-309
Persistent link: https://www.econbiz.de/10009562206
Saved in:
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