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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Customer satisfaction
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Dienstleistungsqualität
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Distributive justice
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Gerechtigkeit
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Kundenzufriedenheit
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Online retailing
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Chang, Li-Kuan
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Managing service quality : MSQ ; an international journal
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
The international journal of management education
3
The service industries journal
3
Journal of Global Information Management (JGIM)
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Journal of global information management : an official publication of the Information Resources Management Association
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Online Information Review
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Technological forecasting & social change : an international journal
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The international journal of human resource management
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Academy of Management learning & education : AMLE
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Information technology and management
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International journal of electronic business
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International journal of hospitality management
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International journal of service industry management : IJSIM
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Journal of Enterprise Information Management
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Journal of Knowledge Management
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Journal of business economics and management
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Journal of business research : JBR
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Journal of business-to-business marketing
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
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Journal of travel and tourism marketing
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The Service Industries Journal
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Tourism management : research, policies, practice
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Consumer responses to online retailer's service recovery after a service failure : a perspective of justice theory
Lin, Hsin-hui
;
Wang, Yi-shun
;
Chang, Li-kuan
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 511-534
Persistent link: https://www.econbiz.de/10009315782
Saved in:
2
Consumer responses to online retailer's service recovery after a service failure: A perspective of justice theory
Lin, Hsin-Hui
;
Wang, Yi-Shun
;
Chang, Li-Kuan
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 511-535
Persistent link: https://www.econbiz.de/10009286423
Saved in:
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