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~isPartOf:"Manufacturing & service operations management : M & SOM"
~person:"Afèche, Philipp"
~person:"Ibrahim, Rouba"
~person:"Whitt, Ward"
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Queueing theory
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Warteschlangentheorie
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Capacity planning
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Customer satisfaction
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Afèche, Philipp
Ibrahim, Rouba
Whitt, Ward
Koole, Ger M.
4
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2
Bhulai, Sandjai
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Jouini, Oualid
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L'Ecuyer, Pierre
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Pot, Auke
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Manufacturing & service operations management : M & SOM
Management science : journal of the Institute for Operations Research and the Management Sciences
3
European journal of operational research : EJOR
1
International journal of forecasting
1
Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
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Customer acquisition, retention, and service access quality : optimal advertising, capacity level, and capacity allocation
Afèche, Philipp
;
Araghi, Mojtaba
;
Baron, Opher
- In:
Manufacturing & service operations management : M & SOM
19
(
2017
)
4
,
pp. 674-691
Persistent link: https://www.econbiz.de/10011770629
Saved in:
2
Are call center and hospital arrivals well modeled by nonhomogeneous poisson processes?
Kim, Song-hee
;
Whitt, Ward
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
3
,
pp. 464-480
Persistent link: https://www.econbiz.de/10010402111
Saved in:
3
Forecasting call center arrivals : fixed-effects, mixed-effects, and bivariate models
Ibrahim, Rouba
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
15
(
2013
)
1
,
pp. 72-85
Persistent link: https://www.econbiz.de/10009750978
Saved in:
4
Real-time delay estimation based on delay history
Ibrahim, Rouba
;
Whitt, Ward
- In:
Manufacturing & service operations management : M & SOM
11
(
2009
)
3
,
pp. 397-415
Persistent link: https://www.econbiz.de/10003882854
Saved in:
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