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~isPartOf:"Manufacturing & service operations management : M & SOM"
~person:"Emadi, Seyed Morteza"
~person:"Koole, Ger M."
~subject:"Tourenplanung"
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Tourenplanung
Call centre
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Crew scheduling
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agent reservation
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call centers
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call routing policies
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multiskill call centers
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Manufacturing & service operations management : M & SOM
Management science : journal of the Institute for Operations Research and the Management Sciences
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Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean
;
Koole, Ger M.
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
4
,
pp. 544-560
Persistent link: https://www.econbiz.de/10010526446
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