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~isPartOf:"Manufacturing & service operations management : M & SOM"
~person:"Ibrahim, Rouba"
~person:"Ryder, Geoff"
~person:"Whitt, Ward"
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Callcenter
4
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1
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Ibrahim, Rouba
Ryder, Geoff
Whitt, Ward
Koole, Ger M.
4
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2
L'Ecuyer, Pierre
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Pot, Auke
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Manufacturing & service operations management : M & SOM
Management science : journal of the Institute for Operations Research and the Management Sciences
3
European journal of operational research : EJOR
1
International journal of forecasting
1
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
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Are call center and hospital arrivals well modeled by nonhomogeneous poisson processes?
Kim, Song-hee
;
Whitt, Ward
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
3
,
pp. 464-480
Persistent link: https://www.econbiz.de/10010402111
Saved in:
2
Forecasting call center arrivals : fixed-effects, mixed-effects, and bivariate models
Ibrahim, Rouba
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
15
(
2013
)
1
,
pp. 72-85
Persistent link: https://www.econbiz.de/10009750978
Saved in:
3
Routing to manage resolution and waiting time in call centers with heterogeneous servers
Mehrotra, Vijay
;
Ross, Kevin L.
;
Ryder, Geoff
;
Zhou, …
- In:
Manufacturing & service operations management : M & SOM
14
(
2012
)
1
,
pp. 66-81
Persistent link: https://www.econbiz.de/10009512330
Saved in:
4
Real-time delay estimation based on delay history
Ibrahim, Rouba
;
Whitt, Ward
- In:
Manufacturing & service operations management : M & SOM
11
(
2009
)
3
,
pp. 397-415
Persistent link: https://www.econbiz.de/10003882854
Saved in:
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