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~isPartOf:"Manufacturing & service operations management : M & SOM"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Duopol"
~subject:"Product differentiation"
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Search: subject:"Produktqualität"
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Dienstleistungsqualität
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Batt, Robert J.
1
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Cho, Hallie S.
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Cui, Shiliang
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1
Gavirneni, Srinagesh
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Sosa, Manuel
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Manufacturing & service operations management : M & SOM
International journal of industrial organization
36
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
International journal of production economics
23
Discussion paper / Centre for Economic Policy Research
22
Economics letters
20
International journal of hospitality management
20
Journal of economics
20
NBER Working Paper
19
European journal of operational research : EJOR
18
NBER working paper series
18
Total quality management & business excellence
18
International journal of productivity and quality management : IJPQM
17
The TQM journal : the international review of organizational improvement
17
International journal of production research
16
Journal of international economics
16
Quaderni - working paper DSE / Alma Mater Studiorum - Università di Bologna, Department of Economics
16
Journal of retailing and consumer services
15
CESifo working papers
14
International journal of quality & reliability management
14
Journal of business research : JBR
14
Quality management journal : QMJ
14
Working paper / National Bureau of Economic Research, Inc.
14
Applied economics
12
Discussion paper
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
12
The journal of industrial economics
11
International journal of contemporary hospitality management
10
Journal of economic behavior & organization : JEBO
10
SpringerLink / Bücher
10
Cogent business & management
9
Journal of health economics
9
The service industries journal
9
Economic modelling
8
International journal of quality and service sciences
8
Journal of economics & management strategy : JEMS
8
Journal of industry, competition and trade
8
Working paper
8
Australian economic papers
7
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ECONIS (ZBW)
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1
Product price, quality, and service decisions under consumer choice models
Wang, Ruxian
;
Ke, Chenxu
;
Cui, Shiliang
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
1
,
pp. 430-447
Persistent link: https://www.econbiz.de/10012818736
Saved in:
2
Reining in onion prices by introducing a vertically differentiated substitute : models, analysis, and insights
Yayla-Küllü, H. Müge
;
Palsule-Desai, Omkar D.
; …
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
6
,
pp. 3283-3305
Persistent link: https://www.econbiz.de/10014299446
Saved in:
3
Opaque selling and inventory management in vertically differentiated markets
Ren, Hang
;
Huang, Tingliang
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
5
,
pp. 2543-2557
Persistent link: https://www.econbiz.de/10014295317
Saved in:
4
Reading between the stars : understanding the effects of online customer reviews on product demand
Cho, Hallie S.
;
Sosa, Manuel
;
Hasija, Sameer
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
4
,
pp. 1977-1996
Persistent link: https://www.econbiz.de/10013373437
Saved in:
5
Mean service metrics : biased quality judgment and the customer-server quality gap
Batt, Robert J.
;
Tong, Jordan D.
- In:
Manufacturing & service operations management : M & SOM
22
(
2020
)
5
,
pp. 975-995
Persistent link: https://www.econbiz.de/10012296780
Saved in:
6
Using patient-specific quality information to unlock hidden healthcare capabilities
Wang, Guihua
;
Li, Jun
;
Hopp, Wallace J.
;
Fazzalari, …
- In:
Manufacturing & service operations management : M & SOM
21
(
2019
)
3
,
pp. 582-601
Persistent link: https://www.econbiz.de/10012102847
Saved in:
7
Quality at the source or at the end? : managing supplier quality under information asymmetry
Nikoofal, Mohammad E.
;
Gümüş, Mehmet
- In:
Manufacturing & service operations management : M & SOM
20
(
2018
)
3
,
pp. 498-516
Persistent link: https://www.econbiz.de/10011914429
Saved in:
8
Quality in supply chain encroachment
Ha, Albert
;
Long, Xiaoyang
;
Nasiry, Javad
- In:
Manufacturing & service operations management : M & SOM
18
(
2016
)
2
,
pp. 280-298
Persistent link: https://www.econbiz.de/10011487159
Saved in:
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