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~isPartOf:"Marketing : ZFP ; journal of research and management"
~person:"Georgi, Dominik"
~person:"Töpfer, Armin"
~subject:"Customer satisfaction"
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Georgi, Dominik
Töpfer, Armin
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Marketing : ZFP ; journal of research and management
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
7
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
2
Journal of service management
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ECONIS (ZBW)
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Dynamik von Kundenerwartungen im Dienstleistungsprozess : empirische Befunde eines experimentellen Designs zur Bildung und Wirkung von Erwartungen
Bruhn, Manfred
;
Richter, Mark
;
Georgi, Dominik
- In:
Marketing : ZFP ; journal of research and management
28
(
2006
)
2
,
pp. 116-133
Persistent link: https://www.econbiz.de/10003318529
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