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~isPartOf:"Marketing letters : a journal of research in marketing"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Edvardsson, Bo"
~person:"Huang, Chiao-Tzu"
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Beschwerdemanagement
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Complaint management
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Service quality
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Bad-Mouthing Behavior
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Edvardsson, Bo
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Marketing letters : a journal of research in marketing
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Managing service quality : MSQ ; an international journal
2
Journal of business research : JBR
1
Journal of service management
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The journal of services marketing
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ECONIS (ZBW)
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Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
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