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~isPartOf:"Marketing letters : a journal of research in marketing"
~person:"Béal, Mathieu"
~person:"Van Vaerenbergh, Yves"
~subject:"Beschwerdemanagement"
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Beschwerdemanagement
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Marketing letters : a journal of research in marketing
Journal of business research : JBR
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Managing service quality : MSQ ; an international journal
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The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
2
Customer participation in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
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