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~isPartOf:"Marketing letters : a journal of research in marketing"
~person:"Connan Guesquière, Chantal"
~subject:"Service quality"
~subject:"Service recovery"
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Marketing letters : a journal of research in marketing
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The relative impact of gratitude and transactional satisfaction on post-complaint consumer response
Simon, Françoise
;
Tossan, Vesselina
;
Connan …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011339364
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