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~isPartOf:"Marketing letters : a journal of research in marketing"
~person:"Edvardsson, Bo"
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Bad-Mouthing Behavior
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Beschwerdemanagement
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Collaboration
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Compensation
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Complaint Management
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Complaint management
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Customer satisfaction
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Marketing letters : a journal of research in marketing
Journal of service management
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Management, organizations and society
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Managing service quality : MSQ ; an international journal
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
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Routledge series in management, organization and society
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Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
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