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~isPartOf:"Marketing letters : a journal of research in marketing"
~person:"Mittal, Vikas"
~person:"Shahin, Arash"
~subject:"Customer satisfaction"
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Marketing letters : a journal of research in marketing
International journal of productivity and quality management : IJPQM
7
Journal of service research : JSR
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The TQM journal : the international review of organizational improvement
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International journal of quality & reliability management
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Journal of marketing research
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Benchmarking : an international journal ; BIJ
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Customer engagement marketing
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Handbook of marketing strategy
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International journal of Islamic and Middle Eastern finance and management
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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International journal of services and operations management
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Journal of retailing
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MSI Fast Forward Series, Marketing Science Institute, Cambridge, MA
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Measuring business excellence : the journal of organizational performance management
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Customer satisfaction, loyalty behaviors, and firm financial performance : what 40 years of research tells us
Mittal, Vikas
;
Han, Kyuhong
;
Frennea, Carly
;
Blut, Markus
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10014333908
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