//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Marketing letters : a journal of research in marketing"
~subject:"Complaint management"
~subject:"Meta-analysis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer satisfaction"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Complaint management
Meta-analysis
Customer satisfaction
33
Kundenzufriedenheit
33
Consumer behaviour
14
Konsumentenverhalten
14
Beziehungsmarketing
13
Dienstleistungsqualität
13
Relationship marketing
13
Service quality
13
Beschwerdemanagement
10
Service recovery
6
Customer service
5
Kundenservice
5
Emotion
4
Meta-Analyse
4
Service failure
4
Brand image
3
Decision under uncertainty
3
Entscheidung unter Unsicherheit
3
Markenimage
3
Satisfaction
3
Viral marketing
3
Virales Marketing
3
Apology
2
Brand management
2
Compensation
2
Consumer decision-making
2
Einzelhandel
2
Lieferantenmanagement
2
Markenführung
2
Market research
2
Marketing management
2
Marketingmanagement
2
Marktforschung
2
Profitability
2
Rationality
2
Rationalität
2
Retail trade
2
Sales promotion
2
more ...
less ...
Online availability
All
Undetermined
5
Free
2
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Author
All
Roschk, Holger
2
Arsenovic, Jasenko
1
Blut, Markus
1
Bosukonda, Narendra
1
Béal, Mathieu
1
Connan Guesquière, Chantal
1
Costers, Annelies
1
Edvardsson, Bo
1
Frennea, Carly
1
Gelbrich, Katja
1
Grégoire, Yany
1
Han, Kyuhong
1
Haugtvedt, Curtis P.
1
Hazée, Simon
1
Jung, Jae Min
1
Kaiser, Susanne
1
Mahesh, Sathiadev
1
Min, Kyeong Sam
1
Mittal, Vikas
1
Moore, David J.
1
Newton, Fiona J.
1
Newton, Joshua D.
1
Orsingher, Chiara
1
Otterbring, Tobias
1
Overton, John
1
Polyakova, Alexandra
1
Ryu, Kisang
1
Sabadie, William
1
Shaik, Muzeeb
1
Simon, Françoise
1
Sridhar, Shrihari
1
Tossan, Vesselina
1
Tronvoll, Bård
1
Valentini, Sara
1
Van Vaerenbergh, Yves
1
Wong, Jimmy
1
more ...
less ...
Published in...
All
Marketing letters : a journal of research in marketing
Journal of business research : JBR
47
International journal of hospitality management
33
Journal of retailing and consumer services
33
The journal of services marketing
28
Journal of hospitality marketing & management
22
Service business
18
Journal of service research : JSR
16
International journal of contemporary hospitality management
15
Journal of the Academy of Marketing Science
14
The service industries journal
14
Journal of service management
13
Journal of retailing
11
European journal of marketing : EJM
10
Journal of marketing
9
Psychology & marketing
9
Journal of air transport management
8
Journal of service theory and practice
8
Services marketing quarterly
8
International journal of quality and service sciences
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Tourism management : research, policies, practice
7
Asia Pacific journal of marketing and logistics
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of strategic marketing
6
Business horizons
5
Cogent business & management
5
International journal of bank marketing
5
Journal of consumer behaviour : an international research review
5
Journal of service research
5
Australasian marketing journal
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
International journal of services, economics and management
4
Journal of consumer marketing
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Journal of travel and tourism marketing
4
Marketing intelligence & planning
4
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer
satisfaction
, loyalty behaviors, and firm financial performance : what 40 years of research tells us
Mittal, Vikas
;
Han, Kyuhong
;
Frennea, Carly
;
Blut, Markus
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10014333908
Saved in:
2
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
3
Customers' emotions in service failure and recovery : a meta-analysis
Valentini, Sara
;
Orsingher, Chiara
;
Polyakova, Alexandra
- In:
Marketing letters : a journal of research in marketing
31
(
2020
)
2/3
,
pp. 199-216
Persistent link: https://www.econbiz.de/10012301451
Saved in:
4
Timing of apology after service failure : the moderating role of future interaction expectation on
customer
satisfaction
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
;
Haugtvedt, …
- In:
Marketing letters : a journal of research in marketing
31
(
2020
)
2/3
,
pp. 217-230
Persistent link: https://www.econbiz.de/10012301456
Saved in:
5
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
6
Customer participation in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
Saved in:
7
Powerlessness following service failure and its implications for service recovery
Wong, Jimmy
;
Newton, Joshua D.
;
Newton, Fiona J.
- In:
Marketing letters : a journal of research in marketing
27
(
2016
)
1
,
pp. 63-75
Persistent link: https://www.econbiz.de/10011444023
Saved in:
8
The relative impact of gratitude and transactional satisfaction on post-complaint consumer response
Simon, Françoise
;
Tossan, Vesselina
;
Connan …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011339364
Saved in:
9
Interrupted anticipation after a service failure : the role of olfactory sensation on expected pleasure, taste enjoyment, consumption, and repatronage intentions
Moore, David J.
- In:
Marketing letters : a journal of research in marketing
24
(
2013
)
4
,
pp. 399-408
Persistent link: https://www.econbiz.de/10010207194
Saved in:
10
The nature of an apology : an experimental study on how to apologize after a service failure
Roschk, Holger
;
Kaiser, Susanne
- In:
Marketing letters : a journal of research in marketing
24
(
2013
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10009786892
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->