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~isPartOf:"Marketing letters : a journal of research in marketing"
~subject:"Complaint management"
~subject:"Retail trade"
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Search: subject:"Customer satisfaction"
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Complaint management
Retail trade
Customer satisfaction
33
Kundenzufriedenheit
33
Consumer behaviour
14
Konsumentenverhalten
14
Beziehungsmarketing
13
Dienstleistungsqualität
13
Relationship marketing
13
Service quality
13
Beschwerdemanagement
10
Service recovery
6
Customer service
5
Kundenservice
5
Emotion
4
Meta-Analyse
4
Meta-analysis
4
Service failure
4
Brand image
3
Decision under uncertainty
3
Entscheidung unter Unsicherheit
3
Markenimage
3
Satisfaction
3
Viral marketing
3
Virales Marketing
3
Apology
2
Brand management
2
Compensation
2
Consumer decision-making
2
Einzelhandel
2
Lieferantenmanagement
2
Markenführung
2
Market research
2
Marketing management
2
Marketingmanagement
2
Marktforschung
2
Profitability
2
Rationality
2
Rationalität
2
Sales promotion
2
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1
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12
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12
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English
12
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Roschk, Holger
2
Aali, Abdulrahman Yousef al-
1
Arsenovic, Jasenko
1
Bijmolt, Tammo H. A.
1
Breugelmans, Els
1
Béal, Mathieu
1
Connan Guesquière, Chantal
1
Costers, Annelies
1
Edvardsson, Bo
1
Gelbrich, Katja
1
Grégoire, Yany
1
Haugtvedt, Curtis P.
1
Hazée, Simon
1
Heinrichs, John H.
1
Jung, Jae Min
1
Kaiser, Susanne
1
Lim, Jeen-su
1
Mahesh, Sathiadev
1
Min, Kyeong Sam
1
Moore, David J.
1
Newton, Fiona J.
1
Newton, Joshua D.
1
Orsingher, Chiara
1
Otterbring, Tobias
1
Overton, John
1
Polyakova, Alexandra
1
Ryu, Kisang
1
Sabadie, William
1
Simon, Françoise
1
Tossan, Vesselina
1
Tronvoll, Bård
1
Vafainia, Saeid
1
Valentini, Sara
1
Van Vaerenbergh, Yves
1
Wong, Jimmy
1
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Marketing letters : a journal of research in marketing
Journal of retailing and consumer services
115
Journal of business research : JBR
60
The journal of services marketing
39
International journal of hospitality management
34
Service business
26
Journal of hospitality marketing & management
21
Journal of retailing
21
The service industries journal
20
Journal of service research : JSR
19
Journal of service management
18
Psychology & marketing
17
The international review of retail, distribution and consumer research
17
International journal of retail & distribution management
16
International journal of retail and distribution management
15
International journal of contemporary hospitality management
14
Journal of strategic marketing
14
Journal of the Academy of Marketing Science
14
European journal of marketing : EJM
12
International journal of electronic marketing and retailing : IJEMR
11
Cogent business & management
10
International journal of quality and service sciences
10
Journal of service theory and practice
10
Managing service quality : MSQ ; an international journal
10
Journal of marketing management : MM
9
Services marketing quarterly
9
Journal of air transport management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Marketing intelligence & planning
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Asia Pacific journal of marketing and logistics
7
Australasian marketing journal
7
Business horizons
7
Ilmenauer Schriften zur Betriebswirtschaftslehre
7
International journal of Indian culture and business management
7
Journal of service theory and practice : JSTP
7
Journal of travel and tourism marketing
7
SpringerLink / Bücher
7
International journal of consumer studies
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
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ECONIS (ZBW)
12
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1
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Evaluating the impact of VAT-free promotion : the role of loyalty program membership and category characteristics
Vafainia, Saeid
;
Breugelmans, Els
;
Bijmolt, Tammo H. A.
- In:
Marketing letters : a journal of research in marketing
32
(
2021
)
4
,
pp. 455-476
Persistent link: https://www.econbiz.de/10012793434
Saved in:
3
Customers' emotions in service failure and recovery : a meta-analysis
Valentini, Sara
;
Orsingher, Chiara
;
Polyakova, Alexandra
- In:
Marketing letters : a journal of research in marketing
31
(
2020
)
2/3
,
pp. 199-216
Persistent link: https://www.econbiz.de/10012301451
Saved in:
4
Timing of apology after service failure : the moderating role of future interaction expectation on
customer
satisfaction
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
;
Haugtvedt, …
- In:
Marketing letters : a journal of research in marketing
31
(
2020
)
2/3
,
pp. 217-230
Persistent link: https://www.econbiz.de/10012301456
Saved in:
5
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
6
Customer participation in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
Saved in:
7
Powerlessness following service failure and its implications for service recovery
Wong, Jimmy
;
Newton, Joshua D.
;
Newton, Fiona J.
- In:
Marketing letters : a journal of research in marketing
27
(
2016
)
1
,
pp. 63-75
Persistent link: https://www.econbiz.de/10011444023
Saved in:
8
Impact of satisfaction with e-retailers' touch points on purchase behavior : the moderating effect of search and experience product type
Lim, Jeen-su
;
Aali, Abdulrahman Yousef al-
;
Heinrichs, …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
2
,
pp. 225-235
Persistent link: https://www.econbiz.de/10011339344
Saved in:
9
The relative impact of gratitude and transactional satisfaction on post-complaint consumer response
Simon, Françoise
;
Tossan, Vesselina
;
Connan …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011339364
Saved in:
10
Interrupted anticipation after a service failure : the role of olfactory sensation on expected pleasure, taste enjoyment, consumption, and repatronage intentions
Moore, David J.
- In:
Marketing letters : a journal of research in marketing
24
(
2013
)
4
,
pp. 399-408
Persistent link: https://www.econbiz.de/10010207194
Saved in:
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