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~isPartOf:"Marketing letters : a journal of research in marketing"
~subject:"Kundenzufriedenheit"
~subject:"Relationship marketing"
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Kundenzufriedenheit
Relationship marketing
Beziehungsmarketing
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Customer participation
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Beschwerdemanagement
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Brand management
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Co-creation
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Complaint management
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Consumer behaviour
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Consumer empowerment
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Customer complaints
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Customer integration
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Customer satisfaction
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Customer service
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Customer voting
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Dienstleistungsqualität
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Ethiopia
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Kundenintegration
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Losers
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Markenführung
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Marketingmanagement
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Service failure
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Marketing letters : a journal of research in marketing
Journal of business research : JBR
12
Journal of retailing and consumer services
12
The journal of services marketing
9
Service business
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of service management
5
Journal of service research : JSR
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International journal of hospitality management
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Journal of marketing
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The service industries journal
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International journal of contemporary hospitality management
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Journal of hospitality marketing & management
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Journal of service theory and practice
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International journal of bank marketing
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Inventi impact: retailing & consumer services
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Journal of marketing management : MM
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Journal of service research
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Tourism management : research, policies, practice
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Asia Pacific business review
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Asia Pacific journal of marketing and logistics
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Australasian marketing journal
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Corporate social responsibility and environmental management
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Economic modelling
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Economies : open access journal
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European journal of innovation management
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European journal of marketing
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European management journal
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International entrepreneurship and management journal
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International journal of business and systems research
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International journal of business information systems : IJBIS
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International journal of consumer studies
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International journal of emerging markets
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International journal of productivity and quality management : IJPQM
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International journal of quality and service sciences
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International journal of services, economics and management
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Journal of business ethics : JOBE
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Customer
participation
in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
Saved in:
2
Siding with the underdog : is your customer voting effort a sweet deal for your competitors?
Nariswari, Angeline G. A.
;
Chen, Qimei
- In:
Marketing letters : a journal of research in marketing
27
(
2016
)
4
,
pp. 701-713
Persistent link: https://www.econbiz.de/10011614548
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