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~isPartOf:"Munich Business School working paper"
~type_genre:"Ratgeber"
~type_genre:"Working Paper"
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Customer retention
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Customer satisfaction
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Deutschland
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Dienstleistungsqualität
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Germany
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Kundenbindung
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Kundenzufriedenheit
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Logistics provider
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Logistikdienstleister
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The role of logistics service quality in achieving customer satisfaction and loyalty in the end-consumer market using the example of the German motorcycle industry
Huang, Kuan-Ju
;
Rüdiger, Hans Michael
;
Jung, Hans H.
-
2021
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